Grievance Redressal

The Company will always make an effort to redress the complaints of the customers at the earliest and in the best possible way and provide the customer with our best services.

Customers who wish to lodge a complaint or report an issue may do so through the following steps:

  1. Step 1: Registration of Complaint

    • 1. Visit a Branch

      For any complaints, customers can visit their nearest branch and discuss directly to the Branch Manager, who will be your initial point of contact.

    • 2. Via Email

      For any complaints, customers can mail their grievances on customersupport@mahaveerfinance.com.

  2. Step 2: Escalation Mechanism

    • 1. Primary Escalation:

      If a customer is not satisfied with the resolution, he/she may escalate the complaint by contacting our Grievance Redressal Officer: Name: Sridhar R Address: Mahaveer Finance India Limited, K.G. Plaza, 3rd Floor, 41 – 44, General Patters Road, Chennai–600002, Tamil Nadu. Email: sridhar@mahaveerfinance.com Phone: 044 28614477 Toll Free Number: 1800 410 1010 Mobile: 8925299952

    • 2. Secondary Escalation - Appeal to RBI:

      If the complaint/dispute is not redressed within a period of one month, the customer may appeal to the Officer-in-Charge of the Regional Office of Department of Non-Banking Supervision of the Bank, under whose jurisdiction the registered office of the company falls is given below. Address: Officer-in-Charge, Regional Office of Department of Non-Banking Supervision, Fort Glacis, 16, Rajaji Salai, P.B. No.40, Chennai-600001 Phone: 044-2536 1490/ 2539 9222 Fax: 044 2539 3797 Email: dnbschennai@rbi.org.in

Head office, investor and Ombudsman contact details